Privacy Policy

Last updated: August 17, 2026

This Privacy Policy explains how TIGO INSURANCE LLC ("TIGO", "we", "us" or "our") collects, uses, shares and protects personal information when you visit tigoseguros.com, submit a request through this website, chat with us, call us, or otherwise communicate with us.

Insurance products are offered through Gerardo Vera, a licensed insurance agent in the State of Florida (FL License #W800358, NPN 20130323).

Information We Collect

We collect only the information we need to answer your request and, if you ask us to, to prepare a quote or submit an insurance application on your behalf:

• Contact information — your name, telephone number, email address and mailing address.
• Basic demographic information — date of birth, age, gender, state of residence, household size and marital status.
• Information necessary to quote insurance — estimated household income (used to determine eligibility for premium tax credits), current or prior coverage, employment status, tobacco use, and health information that you choose to give us so that we can identify plans you may qualify for.
• Government-issued identifiers — such as a Social Security number or immigration document number, collected only when an insurance carrier or a government enrollment platform requires it to process an application you have asked us to submit.
• Communication records — the messages you send us through the website form, the chat widget, email, telephone or text message, and our replies.
• Basic technical information — standard web server information such as browser type and the pages you visited on this site.

We do not ask you to provide payment card or bank account information on this website.

How We Use Your Information

• To respond to the request you submitted and answer your questions.
• To prepare quotes and compare plan options for your situation.
• To complete and submit an insurance application when you ask us to.
• To service your policy — renewals, plan changes, income updates and claims questions.
• To send appointment reminders, policy updates and enrollment period reminders.
• To comply with insurance law, carrier requirements, recordkeeping obligations and other applicable law.

Mobile Information and SMS Data

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We send text messages only to individuals who have given us consent to be contacted by text message. Consent is obtained through the chat widget on this website, by verbal confirmation during a telephone call, or by email confirmation. Consent to receive text messages is not a condition of purchase of any goods or services.

You may cancel at any time by replying STOP to any message. For help, reply HELP or call us at (305) 798-2606. Message frequency varies. Message and data rates may apply. Full details of our text message program are described in our SMS Terms.

How We Share Your Information

We share your personal information only in the following limited circumstances:

• Insurance carriers with which our agent holds an appointment, when you ask us to obtain a quote or to submit an application on your behalf.
• Government enrollment platforms, such as the federal Health Insurance Marketplace at HealthCare.gov, when you ask us to submit, update or verify an application.
• Regulators and law enforcement, when disclosure is required by law, subpoena, court order or a request from an insurance regulator.

We do not share your personal information for any other purpose.

We Do Not Sell Your Information

We do not sell, rent, lease or trade your personal information. We do not share your personal information with any third party for that third party's own advertising or promotional use.

Data Security

We use reasonable administrative, technical and physical safeguards to protect the information we hold, including encrypted transmission of this website, access controls, and limiting access to information to those who need it to serve you. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We keep your information for as long as you are a client and afterward for the period required by Florida insurance recordkeeping rules, carrier requirements and applicable law. When information is no longer required, we delete it or render it unreadable.

Your Privacy Rights

You may ask us to:

• Confirm what personal information we hold about you and receive a copy of it.
• Correct information that is inaccurate or incomplete.
• Delete your information, subject to the records we are required by law to keep.
• Stop contacting you by text message, email or telephone.

To make a request, email info@tigoseguros.com or call (305) 798-2606. We may need to verify your identity before acting on your request.

Children's Privacy

This website is not directed to children and we do not knowingly collect personal information directly from anyone under 13 years of age. We collect information about minor dependents only from a parent or legal guardian who is applying for family coverage.

Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page shows when it was last revised. Continued use of this website after an update means you accept the revised policy.

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